Sitel Ranked as Top Global BPO Provider in Global Services 100 List
August 04, 2011 04:00 AM Eastern Daylight Time
Leading customer care outsourcing provider honoured in three categories
Sitel, a leading customer care outsourcing provider, today announced it was ranked as one of the “Top Global BPO providers” in the seventh annual Global Services 100 survey, a listing of leading global providers of business and technology outsourcing services. The company was also honoured as a “Top Contact Centre and Customer Management Vendor” and “Top 20 Employer.”
“This award is a testament to our team’s ability to stay ahead of changing market dynamics, providing the top-notch innovation, solutions and strategies to keep our client’s customer service and business thriving.”
This is Sitel’s seventh year on the Global Services 100 list, and sixth as a category winner. The company was specifically recognised for providing high level customer service and support in several areas:
- Unprecedented customer value: Sitel is changing the perception of the call centre industry from a tactical, cost-cutting alternative to a strategic resource of business value and growth. The company’s call centre solutions continue to reduce service costs, increase revenue and improve customer retention for some of the world’s largest brands.
- Web engagement framework and technology innovation: Sitel’s expertise in leveraging live chat, social media monitoring, and agent/customer personality mapping in the call centre allows clients to capitalise on Sitel’s global expertise, simplifying and strengthening millions of customer interactions worldwide.
- Expanding geographic footprint: Sitel continues to stay ahead of the latest geographic trends, providing support in 26 countries and 36 languages worldwide. While the company maintains a strong presence in traditional leading markets such as India and the Philippines, Sitel is also setting new standards in emerging hubs, such as Nicaragua, Columbia, Bulgaria, and most recently, Serbia.
“Sitel is honoured to be acknowledged as one of the top call centre and customer care vendors once again,” said Bert Quintana, president and COO of Sitel. “This award is a testament to our team’s ability to stay ahead of changing market dynamics, providing the top-notch innovation, solutions and strategies to keep our client’s customer service and business thriving.”
The Global Services 100 rankings are based on a comprehensive analysis and scientific research methodology among experts from Global Services magazine and global advisory firm Neo Advisory. More than 200 data points and several qualitative parameters were evaluated, including management excellence, customer service, global reach and breadth of services offered.
“The firms that are recognised in the GS100 list show a higher level of focus on client needs, employee development and process improvement. They continue to be providers of choice in the market,” said Atul Vashistha, Founder and Chairman, Neo Advisory.
About Sitel
Sitel is a world leader in outsourced customer care services. With over 26 years of industry experience, Sitel has twice been ranked as the top overall call centre outsourcing provider in Datamonitor’s annual Black Book of Outsourcing survey. Sitel’s 52,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s solutions span 135+ domestic, nearshore, and offshore centres in 26 countries across North America, South America, Europe, Africa, and Asia Pacific. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.
About Global Services
Global Services, a media platform by CyberMedia, facilitates the global service delivery for customers and service providers of IT and business-process outsourcing services, and provides cost-effective marketing solutions to the service providers in this industry. A multishore team spanning the U.S.A. and India drives the Global Services brand. The Global Services brand is an integrated media platform that includes the website globalservicesmedia.com and global seminars.
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Sitel Ranked as Top Global BPO Provider in Global Services 100 List
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